Turkey, Audi Turkey Customer Service Official Center:
Maslak Mahallesi, Ahi Evran Caddesi (Doğuş Power Center), No:4 İç Kapı No:3 Sarıyer/İSTANBUL
Management and Communication
Şekerpınar Mah. Anadolu Cad. No: 22 ve 45, 41420 Çayırova/KOCAELİ
Telephone: 444 28 34
Central Registration System No: 0-3090-1147-1300010
AUDI AG does not commit to nor is it obliged to participate in the alternative dispute resolution for consumer disputes in front of a consumer dispute resolution entity.
If the statutorily required emergency call system (e-Call) (which is a public service provided free of charge) is triggered manually or automatically, your vehicle sends a legally stipulated minimum dataset and establishes a voice call to an emergency call center. The dataset includes the following data: the vehicle identification number (which makes it possible to clearly identify your vehicle and assign it to a particular owner), vehicle type (car or light commercial vehicle), type of vehicle drive (petrol/diesel/CNG/LPG/electric/hydrogen), the current position of the vehicle (location data place and time) and the last three locations of the vehicle and its direction of travel, number of occupants, time stamp, trigger type (manual, automatic).
The dataset defined under this section is used exclusively for the purposes provided herein.
Personal data which is necessary for the performance of the e-Call system is processed in compliance with relevant international legislations (e.g. GDPR), the Law no 6698 on Protection of Personal Data, the Law no. 5809 on the Electronic Communication. In addition, all relevant operations are pursued in compliance with the general principals regarding fundamental rights and freedoms of individuals.
The data are generated when the trigger is activated, and they are stored locally for the duration of the emergency call and up to one hour after the emergency call.
85045 Ingolstadt Deutschland
When the emergency call is triggered, your vehicle sends the data directly to the relevant emergency service centers. Data sent by the e-Call service is received only by the 112 Emergency Call Service of Turkey.
The processing of the data is based on a legal obligation to provide the emergency call functionality (Art. 5 para. 2, sub-para. 1ç) of the Law no. 6698).
The service is activated automatically as standard and cannot be deactivated. We have ensured that your vehicle cannot be tracked in normal usage because of this service. E-Call service is activated in case of a serious accident occurs via the in-vehicle sensors. This means that no electronic tracking can occur. Location data relating to the vehicle is constantly overwritten on the existing location data, which is recorded on the internal memory of the vehicle, hence only the last three locations of the vehicle may be recorded.
Further details on data subject rights provided under article 11 of the Law no. 6698 can be found in your vehicle manual.